At ITBA Threads and Adventure, we prioritize your satisfaction and stand behind the quality of our products. Please read our refund and return policy carefully to understand your rights and our processes.

Replacement Policy (All Products)

• We offer no-questions-asked replacements within 7 days from the date you receive your order.

• To be eligible for a replacement, the product must be intact, unused, unworn, unwashed, and accompanied by all original brand labels, tags, accessories, and packaging.

• After 7 days of delivery, no replacements or refunds will be provided.

Refund Policy for Toys, Dirt Bikes, ATVs, Bicycles, and Similar Products

• Refunds can only be processed in case of manufacturing defects, damages during shipping, or mishandling by our courier partner.

• Providing an unpacking video at the time of delivery is mandatory for any refund request on these items.

• Refund requests must be made within 3 days of delivery. Requests made after 3 days will not be accepted.

• Once approved, refunds will be processed promptly.

Clothing Returns and Refunds

• Clothing items can be returned or replaced within 7 days of delivery, no questions asked.

• For returns, the customer is responsible for the return shipping costs if shipping the item themselves.

• If our courier partner facilitates the pickup, the return shipping cost will be deducted from the refund amount.

• Returned clothing must have all original tags, accessories, must be unused, unwashed, and in original packaging to qualify for return/refund.

Important Notes

• Kindly ensure careful handling of products and keep the packaging intact until you are satisfied with your purchase.

• All return and refund conditions must be strictly followed to avoid delays or denial of requests.

• ITBA Threads and Adventure reserves the right to refuse a return or refund if these conditions are not met.

Thank you for choosing ITBA Threads and Adventure! We are committed to delivering excellent quality and service.